What is “The Hopper?”

In our February Market Insights report, Leapfrog highlights record participation in the Leapfrog Hospital Survey alongside rising numbers of Top Hospitals, indicating a growing commitment to transparency and patient safety. Performance on Billing Ethics continues to improve as more hospitals adopt fair, patient-centered billing practices. At the same time, progress on Informed Consent has stalled, especially around using plain-language forms, which emphasizes a persistent gap in how clearly hospitals communicate with patients before procedures. Overall, these trends point to momentum toward higher-quality, patient-centered care, while spotlighting where hospitals and purchasers can focus next to advance better patient experiences.